A card freeze is an action taken to prevent some transactions occurring on a card when you feel your card has been compromised.

You can quickly “freeze” your card from your dashboard without contacting us directly and you can unfreeze when you think your card is now safe. Here are the steps to take:

  1. Open Plumter

  2. On your dashboard, tap on view card

  3. Tap on view dollar card

  4. Finally, tap on freeze card to freeze your card

  5. To unfreeze, go through the same steps.

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