A card freeze is an action taken to prevent some transactions occurring on a card when you feel your card has been compromised.
You can quickly “freeze” your card from your dashboard without contacting us directly and you can unfreeze when you think your card is now safe. Here are the steps to take:
On your dashboard, tap on view card
Tap on view dollar card
Finally, tap on freeze card to freeze your card
To unfreeze, go through the same steps.